SAGTCO Testimonials & Authenticity Policy
SAGTCO Dubai is committed to transparent and responsible feedback practices. Client testimonials displayed on our website and communication channels may originate from a wide range of authentic customer interactions, including but not limited to:
- Emails after project completion
- WhatsApp or digital chats (with client awareness)
- Phone calls, voicemails, and recorded voice messages
- On-site meetings, project handovers, and site visit feedback
- Showroom visit comments and customer interactions
- Google, LinkedIn, and other public review platforms
- Instagram, Facebook, and other social media comments or direct messages
- Website review forms and online feedback submissions
- Customer satisfaction surveys or post-service forms
- Letters, cards, and written notes of appreciation
- B2B directories and industry-specific third-party review sites
- Event and trade show feedback, including video or audio testimonials
- Procurement or management meeting notes referencing client opinions
- Internal team follow-up logs, service records, and CSR reports
- SMS or text message feedback (published with permission)
- Video testimonials, interview clips, and recorded sessions
- Web-based contact forms and inquiry submissions
- Online client portals and account feedback sections
- E-commerce review systems and post-purchase ratings
- Partner referral programs and affiliate feedback channels
- Industry forums, discussion boards, and community posts
- Email marketing response surveys and newsletter feedback
- Mobile app reviews and in-app feedback submissions
- Virtual meeting recordings (e.g., Zoom or Teams) with client consent
- Supplier or vendor collaboration tools (such as shared documents or project management comments)
Where appropriate, feedback may be documented, summarized, or lightly edited to ensure professionalism, clarity, proper grammar, and readability—while preserving the original meaning and intent. Testimonials may also be anonymized or paraphrased to protect client privacy or enhance clarity.
All testimonials represent individual customer opinions and experiences. While SAGTCO strives to maintain accuracy, we cannot independently verify every detail or claim contained in user-submitted feedback. Testimonials are provided “as is,” without warranties of completeness or accuracy. SAGTCO assumes no liability for third-party submissions or unverified statements, including any errors, omissions, or misunderstandings arising from customer feedback.
Internal Quality Control
SAGTCO maintains internal review procedures to help ensure that published testimonials align with our authenticity and quality standards. This may include checking source relevance, project history, and general consistency with customer interactions.
Feedback that appears inconsistent with our guidelines, unclear, inappropriate, or unverifiable may be edited for clarity, declined, or removed at our discretion.
Responsible Publishing Commitment
SAGTCO is committed to presenting customer experiences responsibly and transparently. We continually refine our practices to maintain high standards in how testimonials are collected, curated, and displayed across our platforms.
If any feedback requires clarification, correction, or removal, SAGTCO may perform additional internal review or contact the client directly before updating or republishing content.
For inquiries or to request changes to a published testimonial, please contact: ask5@sagtco.com